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Program Inquiry and Evaluation

PME802

Creating a Program Evaluation Design

Program Evaluation Design

I have chosen to evaluate the Cultural Diversity Training program launched in April 2016 at Georgian College. The Cultural Diversity Training program was implemented to fulfill commitments set out in our Georgian College Strategic Plan for 2016 – 2021.

Community Demographics (Stakeholders)

Georgian College Employees – 2,600 staff and faculty (part-time and full-time)

International Student Population – 1,100 students from 65 different countries

Purpose of the Evaluation

The purpose of the evaluation is to determine whether or not the Cultural Diversity Awareness training has had an impact in the way that staff and faculty interact with our culturally diverse client base. The evaluation will seek to assess whether the workshop has significantly influenced staff and faculty to be more culturally sensitive. It will seek evaluate the program content and document other opportunities for growth.

Program Context

The Strategic Plan for Georgian College has a number of commitments; however the pledge to create a more Internationalized Georgian community is the initiative that resonated most with our international students and English for Academic Purposes program area. In setting such a goal, it was clear that the Senior Leadership Team had formalized their commitment to meet the demands and take steps to support the changing demographic in our post-secondary classrooms.

Program Goals

•Create a sustainable cultural diversity training program
•Offer training to all employees to support cultural awareness
•Increase cross cultural sensitivity
•Encourage customer service with increased awareness
•Nurture equitable and respectful treatment of others

Focus of the  Cultural Diversity Training Program

The focus of the program is to raise cultural awareness for all employees at Georgian College. The program was rolled out in two separate phases – “Train the Trainer” and “Train the Staff”. It was imperative that this initiative be a sustainable model that would allow the college to provide ongoing cultural diversity training well into the future. As such, in in January 2016 (the first phase), the college contracted a cross-cultural expert to conduct training with select employees from the college. The employees were from all areas of the college (service areas, counselling, academic). The “Cultural Diversity – Train the Trainer” sessions were held over the course of three and half days and employees were mentored to become cultural diversity ambassadors and they were readied to deliver cultural diversity training to the greater Georgian College audience (staff and faculty across the college). In May 2015, the Cultural Diversity training was mandated by the Senior Leadership team for all employees. It is policy that every employee at Georgian College completes the half day Cultural Diversity Awareness workshop.

The information relayed in the workshop seeks to build awareness of the “invisible differences” that exist when interacting with culturally diverse populations. The workshop highlights culturally diverse norms that exist with regard how individuals communicate, how they interact with others and how they might interpret social interactions. The workshop offers interaction and discourse related to the significance of appreciating the cultural lens our international students bring to the table when they interact with most any area of the college.

Size of Staff

• 1 - Manager, Talent Management & Organizational Development, Human Resources and Organizational Development
• 10 Trainers – Staff and Faculty recruited from across service and program areas at Georgian College

Questions to Guide Evaluation Design

(First Draft)

Train the Trainer

1. How were participants selected to become facilitators?
2. What motivated individuals to become involved in the initiative?
3. Do (Did) trainers feel prepared to conduct cultural diversity awareness training?
4. What was the perceived reaction to the training provided?
5. What feedback has been articulated during the workshop?

Train the Staff

1. Has the training impacted the way staff/faculty conduct business?
2. Are staff/faculty significantly more aware of cultural differences?
3. Are there additional supports needed to continue to foster a culturally sensitive environment.
4. What feedback has been submitted post-training.

     MORE TO FOLLOW!

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